Dr Elena Touroni (ICO Registration No ZA366405), 2 Eaton Gate, London SW1W 9BJ is data controller and is responsible for the processing of your personal data.
Access to your personal data and data portability
You have the right to access the personal data concerning you which you have provided to The Chelsea Psychology Clinic in a structured, commonly used and machine-readable format and have the right to transmit those data to any third party you should choose to.
Updating and/or deleting your personal data
We encourage you to update your personal data provided to The Chelsea Psychology Clinic any time there are changes in your personal data.
Your personal data can be deleted from The Chelsea Psychology Clinic servers unless we are entitled or obliged by applicable law and regulations to keep and process such information regardless of withdrawal of your consent.
Following your request for deletion of your personal data, these will be deleted from our servers without undue delay; please note it may take a period of up to two (2) months to ensure complete deletion of any information stored in our back-up.
You may also contact The Chelsea Psychology Clinic to review, update or delete personal data stored about you. For relevant contact details please see section 18 below. Please note that prior to accessing and requesting changes to your data, we will need to verify your identity properly.
Right to withdraw your consent
Some of The Chelsea Psychology Clinic’s processing activities may be based on your consent. In these situations you will have the right to withdraw your consent at any time. Withdrawal of your consent will not affect the lawfulness of processing conducted prior to the withdrawal.
If you withdraw your consent, The Chelsea Psychology Clinic and third parties involved in personal data processing will cease to process your personal data, unless and to the extent the continued processing or storage is permitted or required according to the applicable personal data legislation or other applicable laws and regulations. Please note that as a consequence of your withdrawal of your consent, The Chelsea Psychology Clinic may not be able to meet your requests or provide you with our services.
Right to restriction of processing and right to object
You have the right to restrict processing of your personal data if the personal data is not correct, or if the processing is unlawful, in the event that you oppose erasure of your personal data, if the Chelsea Psychology Clinic no longer needs your personal data for the purposes of processing but storing such data is requested by you for the establishment, exercise or defence of legal claims, or if you have objected to processing and verification and a decision about whether The Chelsea Psychology Clinic still has legitimate interest in the given personal data is pending. Please see section 18 for relevant contact details.
At any time you have the right to object to processing of your personal data that has been collected and processed for the purposes of legitimate interests pursued by The Chelsea Psychology Clinic, for instance when we provide you with relevant therapy materials, make your future bookings easier by remembering your details, or when we conduct analytics and statistics on your use of our services. Please see section 18 for relevant contact details.
Furthermore, you have the right to object to processing of your personal data for direct marketing purposes. You can do so by unsubscribing from our marketing information by clicking on the unsubscribe link in the bottom of marketing communication from The Chelsea Psychology Clinic.
Right to complain
If you want to complain about a privacy breach, please contact The Chelsea Psychology Clinic by sending your complaint to The Chelsea Psychology Clinic, 2 Eaton Gate, London SW1W 9BJ or by sending an e-mail to firstname.lastname@example.org
We will acknowledge receipt of your complaint within five (5) business days. We will do our best to resolve it as quickly as possible and within one (1) month from the date of complaint. In case a response would require longer than one (1) month, we will let you know and inform you of the relevant reason(s).
If you are not satisfied with the outcome of your complaint or with our handling of your complaint at The Chelsea Psychology Clinic, you may refer your complaint to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.